Got a Question? We've Got the Answer!
HOW MUCH DOES SHIPPING COST ?
Shipping is currently free for All orders.
HOW LONG WILL IT TAKE TO GET MY ORDER?
shipping time varies by location. these are our current estimates.
United Kingdom: ( 4-7 business days)
Europe : ( 6-8 business days)
WHAT'S YOUR RETURN/EXCHANGE POLICY ON SALE ITEMS?
All items may be returned for a full refund exclusive of shipping within 30 days of purchase. Read our full Return/Exchange Policy here.
CAN I CHANGE AN ORDER AFTER I'VE PLACED IT?
We may be able to cancel or edit the address on your order within a short window. If this is something you’d like to do, email Support@orivelly.com as soon as possible!
We are unable to add items or adjust quantities on orders that have already been placed.
DO YOU SAVE PAYMENT DETAILS?
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted
PROMOTIONS & COUPONS?
To use a promo code, add all desired items to your shopping cart and proceed to the Checkout page. Enter the code in the provided “Gift card or discount code” box in your cart and click “Apply”! Only one promo code can be applied per order.
HOW CAN I GET IN TOUCH WITH ORIVELLY HOME FOR SUPPORT?
Don't hesitate to contact our customer support team for any queries or assistance. You can reach us via email at Support@Orivelly.com or by using the Contact page on our website.